Last Updated: July 18, 2026

Welcome to the Eureeka FAQ page. We’ve gathered the questions we hear most often here, with straightforward answers. If you don’t see what you’re looking for, just send us a message — we’ll get back to you quickly.

Q: Where do you ship to?
A: We currently ship to addresses within the contiguous United States. Unfortunately, we cannot deliver to Alaska, Hawaii, or United States territories at this moment.

Q: How long does it take for my order to arrive?
A: Orders are processed within 1–2 business days. Once shipped, delivery usually takes 3–5 business days, depending on your location. You’ll receive a tracking number as soon as the label is generated.

Q: Is shipping really free?
A: Yes. There is no minimum purchase amount or membership needed. Every order ships free.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. All transactions are processed in United States dollars, and you’ll be charged at the time you place the order.

Q: What is your return policy?
A: You have 30 calendar days from the delivery date to request a return. The item must be unused and in its original packaging. If the item arrived damaged or defective, that qualifies under our quality‑issue coverage.

Q: How do I return something?
A: Email us at info@eureeka.it.com with your order number and reason for the return. For quality problems, please include a couple of clear photos. We’ll reply with a prepaid return label, so there is no cost to you.

Q: When will I get my refund?
A: Once we receive and inspect your return, we process the refund within 1–2 business days. The refund goes back to your original payment method, and from that point, it typically takes 7–10 business days for the credit to appear on your account, depending on your bank or card issuer.

Q: Do you charge restocking fees?
A: No, we never charge restocking fees. If your return is eligible, you receive a full refund.

Q: I put the wrong address on my order. Can I change it?
A: Contact us as soon as possible. If the order hasn’t shipped yet, we can usually update it. If it has already shipped, we’ll help you figure out the best next step, though any reshipment due to an incorrect address will be your responsibility.

Q: How can I reach customer support?
A: You can email info@eureeka.it.com, call +1 908-736-8841, or use the contact form on our Contact Us page. Our business hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.