Last Updated: July 18, 2026

Your satisfaction matters to us, and we want you to feel confident when you shop at Eureeka. If something doesn’t work out, here’s exactly how we handle returns and refunds.

Eligibility Window
You have 30 calendar days from the date your order is delivered to request a return.

Condition Requirements
To be eligible, the item must be unused, undamaged, and still in its original packaging with all included accessories. We understand that you need to open the box to inspect the product — that’s completely fine. We simply ask that the product itself shows no signs of use. If the item arrived damaged or you received a defective unit, that qualifies as a quality issue, and we’ll take care of it.

How to Start a Return
Send an email to info@eureeka.it.com with your order number and a brief description of the reason. For quality‑related issues, please attach a couple of clear photos showing the problem; this helps us speed up the process for you.

Return Shipping
We provide free returns. Once your return is approved, we will email you a prepaid shipping label. There are no restocking fees, no deductions — you send the item back, and you get your full refund.

Return Address
Please send all returns to:
Eureeka Returns
112 Hillcrest Ave
Plainfield, NJ 07062
United States

Refund Timeline
Once we receive the returned package, our team inspects it within 1–2 business days. After the return is approved, we’ll process your refund right away. The money goes back to the original payment method you used. From the moment we initiate the refund on our end, it typically takes 7–10 business days for the funds to appear on your bank or card statement, depending on the processing time of your financial institution.

If more than 10 business days have passed after we notified you that the refund was processed, and you still don’t see the credit, please contact us, and we’ll investigate immediately.